Last Day @ HK

Today went to pick up ANA, her last day there. From the time I gave notice to the DIR perhaps about 3 weeks ago, nobody said anything, including yes the DIR and GM. It's just so strange but I just let it be. Until today, when I walked in, I saw the GM and she didn't even greet me but I went ahead to greet her. You just know it that something unpleasant is going behind the scene because as a normal parent who withdraws from a center, any DIR would ask, talk or casually touch base with the parent. Even if you don't want to ask about why you're leaving (though everyone would ask since they are your customers) but any natural person would ask about where your child is going - perhaps to school? Which obviously she isn't going to school since school already started. The situation here is, everyone made sure they wouldn't ask. So looks like they already had some thoughts in mind, which obviously I never got a chance to tell anyone there since they never gave me a chance to talk about why we're withdrawing. It seemed as though I as a parent did something SO SO SO wrong to the center that the DIR/GM don't even want to talk to me about our enrollment there. Obviously, I sincerely don't think I could have been in the position to do any wrong. As a matter of fact, the center owes us many apologies (issues about injuries and they way they handle the overall conflict with injuries etc.) which I have gracefully forgiven without apology. I must say, the teachers most of them had been very polite, kind and considerate - even apologetic.. and I am grateful for the kindness of hearts they have... but the center, never acknowledge the shortfalls and never apologize nor admit any mistakes .. infact very defensive. And very obviously, this whole 'ignoring' our concerns and now, our withdrawal from the center, surely didn't make me feel special as a customer. Infact, it made me feel very unimportant they way we are being treated - something along the line as, you come and go, we can't see you, you're invisible. Even today, none of her stuffs are prepared for us to take back, it's as if, it wasn't ANA's last day. Esp. now I see much more of how other DIR or OWN deal with their parents customers, I feel very dissapointed as to how we are treated as customers here - and this is a premium center. But of course, at the end of the day, I cannot do anything about it (well I can try this and that, but I'll just stick by GOD) and I told myself to put aside my negative feelings but focus on the being appreciative. When I think about the teachers, I know many of them (caregivers) were all very nice people who truly cared for litte ANA .. and I bought them strawberries and grapes as a way to say good-bye and thank you.